Hassam Khan

Experienced IT Support Engineer with a strong background in providing technical assistance and troubleshooting for a wide range of IT issues. Proficient in diagnosing and resolving hardware and software problems, managing network configurations, and ensuring seamless operation of IT infrastructure. Adept at providing excellent customer service and communicating technical information in a clear and concise manner.

Skilled in working with various operating systems and software applications to optimize end-user productivity. Proven track record of maintaining and enhancing IT systems, delivering timely solutions, and ensuring user satisfaction.

IT Specialist at Texitech IT Consulting (2022-11 – Present)

• Deliver timely and effective technical support to customers, ensuring minimal downtime.
• Manage network infrastructure, system configurations, and troubleshooting for clients.
• Provide customer training and guidance to optimize system performance.

IT Specialist at Ramada Hotel (2021-01 – 2022-11)

• Provided IT support for hotel systems, ensuring consistent connectivity and operation.
• Managed and maintained hardware, software, and network systems.
• Assisted staff with resolving technical issues promptly to support daily operations.

IT Specialist at Techno City (2016-06 – 2018-06)

• Installed and maintained desktop hardware and software for clients.
• Consulted with customers to recommend hardware solutions tailored to their needs.
• Enhanced system performance by identifying and resolving software conflicts.

Bachelor's Degree in Computer Science – Indus University (2025)

ADSE Diploma in Software Engineering – Aptech (2018 – 2021)