Ahmed Mujtaba

Manage daily content deployment and posting across all major social media platforms (Facebook, Instagram, Twitter, Discord, and Twitch) to ensure peak brand visibility and audience engagement. Connect directly with streamers, content creators, and potential leads through strategic outreach, actively promoting digital products and services. Moderate active social media communities and dedicated groups, addressing user queries, responding to comments, and fostering positive interactive discussions.

Social Media Specialist & E-Commerce Operations Executive at Jillion Gamuts (2026-01 – Present)

• Manage daily content deployment and posting across all major social media platforms (Facebook, Instagram, Twitter, Discord, and Twitch) to ensure peak brand visibility and audience engagement.
• Connect directly with streamers, content creators, and potential leads through strategic outreach, actively promoting digital products and services.
• Moderate active social media communities and dedicated groups, addressing user queries, responding to comments, and fostering positive interactive discussions.
• Identify and integrate loyal customers into exclusive community segments and groups to build a strong, sustainable, and recurring customer asset base.

E-Commerce Customer Support & Order Fulfillment Specialist at Versatile Enterprises (2025-05 – 2025-10)

• Handled comprehensive customer inquiries on WhatsApp for all assigned brands, providing detailed product specs and efficiently resolving customer concerns.
• Confirmed and verified incoming online orders via targeted outbound calls and messages to validate accurate shipping details and purchase intent.
• Executed order fulfillment procedures within the system, tracking inventory status to guarantee all confirmed orders were organized for timely dispatch.
• Maintained a professional, helpful, and empathetic tone across channels to ensure exceptionally high customer satisfaction and drive repeat purchases.
• Managed official customer support email channels, systematically addressing order status updates, delivery modifications, and general business inquiries.
• Conducted targeted outreach to international clients on Facebook Marketplace to promote specialized duct cleaning services, successfully converting leads into active sales.

Customer Service Representative at Stock Exchange (2025-01 – 2025-06)

• Helped new users successfully onboard by walking them through the complete system registration process step-by-step.
• Ensured all clients clearly understood corporate fee structures, transaction commissions, and primary trading rules to maintain high transparency.

Intermediate in Computer Science – Nusrat Bhutto Govt Degree College (2024-04 – 2026-04)

Matriculation in Computer Science – Kiran Foundation (2022-04 – 2024-04)