Ahmed Raza

Retail Management Professional with 15+ years of experience in store operations, customer service, team leadership, and inventory control. Skilled in staff training, visual merchandising, and maintaining high operational standards. Proven ability to enhance customer experience, improve store performance, and manage high-volume retail environments efficiently.

Store Operations Manager - Chase Up Shopping City (Orchid Tower Gulshan) - Gulshan, Karachi

(2024-12 - 2025-11)

• Lead complete store operations including staff supervision and customer service.
• Ensure inventory accuracy, weekly offers execution, and floor standards.
• Coordinate with buying, warehouse, and merchandising teams for stock availability.
• Resolve customer issues, maintain security, hygiene, and store compliance.

Floor Manager (Non-Food) - Chase Up Shopping City - Karachi

(2022-01 - 2024-11)

• Supervised sales teams and trained staff for grooming and service quality.
• Managed stock levels, displays, and weekly merchandising requirements.
• Conducted monthly sensitive counts and monitored non-selling items.
• Scheduled staff duties and ensured proper floor discipline.

Store Manager - BATA Pakistan (Clifton Store) - Clifton, Karachi

(2021-11 - 2022-01)

• Managed store operations, staff performance, and customer service.
• Ensured inventory accuracy, display standards, and stock rotation.
• Handled customer complaints, refunds, and exchange cases.
• Coordinated with management regarding stock deliveries and shortages.

Manager on Duty (MOD) / Floor Manager - Chase Value - Karachi

(2015-06 - 2021-10)

• Monitored sales performance, cash flow, and operational reports.
• Trained new staff and resolved employee performance issues.
• Ensured supplier delivery checking, shortage/excess verification, and inventory accuracy.

Assistant Store Manager - EBCO Quality Shopping (The Forum Clifton) - Clifton, Karachi

(2013-07 - 2014-06)

• Supervised sales teams, departmental incharges, and store decorum.
• Ensured stock accuracy, display monitoring, and FIFO/LIFO operations.
• Handled refunds, exchanges, and daily short-expiry reporting.

Non-Food Supervisor - Makro Habib Pakistan (Saddar Store) - Saddar, Karachi

(2009-10 - 2011-09)

• Ensured security of high-value items and floor operations.
• Monitored stock displays, FIFO/LIFO compliance, and daily IST transfers.
• Verified deliveries through Charlie Check and reported daily closing summaries.
• Resolved customer complaints, refunds, and exchange matters.

Shift Supervisor - United King (Sharfabad & Karimabad) - Sharfabad & Karimabad, Karachi

(2008-06 - 2009-07)

• Managed stock rotation, chiller temperature, and product freshness.
• Supervised staff appearance, hygiene, and display refilling.
• Ensured timely customer order preparation and delivery.
• Prepared daily closing reports and stock requirements.

Volunteer (Social Services) - City District Government Karachi - Karachi

(2008-06 - 2009-07)

• Assisted in community support programs and public service duties.
• Helped with event coordination and public awareness activities.
• Supported administrative tasks and documentation.

Bachelors of Commerce - Commerce - Govt. Islamia Commerce College (2009)

Intermediate in Commerce - Commerce - ST Patric College Saddar Karachi (2007)

Matriculation - Science - G,B,S,S Jacob Line No 2 Karachi (2005)