Voice Agent
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A professional responsible for handling inbound and outbound calls, assisting customers with inquiries, providing information about products or services resolving complaints and ensuring a positive customer experience
Voice Agent - AMIGOS BPO
(2020-03 - 2020-05)
A professional responsible for handling inbound and outbound calls, assisting customers with inquiries, providing information about products or services resolving complaints and ensuring a positive customer experience
Data Entry Agent - YUSHA LEADS
(2022-04 - 2022-12)
Accurately transcribing information from paper documents, digital records, audio files, or customer inputs into spreadsheets, databases, or specialized software.
Team Leader - YUSHA LEADS
(2023-01 - 2023-06)
Overseeing daily operations, assigning tasks, and managing workflows to ensure deadlines are met.
Floor Manager - YUSHA LEADS
(2023-06 - 2024-01)
Monitoring the daily flow of business to ensure processes run smoothly, safety standards are followed, and staff members are performing their duties efficiently.
Supervisor - FNB AFFILIATED YUSHA LEADS
(2024-02 - 2025-04)
Tracking team output and quality, ensuring every member is meeting established Key Performance Indicators (KPIs).
BS - IT - VIRTUAL UNIVERSITY (2025-01)
IOSH - SHAH ENVOIRMENTAL HEALTH & SAFTEY ACADEMY (2025-09 - 2025-12)
NEBOSH IGC - QANMOS COLLEGE (2025-03 - 2025-07)
FSC - COMPUTER SCIENCE - FAUJI FOUNDATION COLLEGE (2020-01 - 2022-12)
MATRICULATION - THE EDUCATORS (2015-01 - 2020-12)
