Bushra Hashmi

I'm doing bachelor's in Business and Information Technology from Virtual University of Pakistan. Now I'm in 3rd semester. I have one year experience of home tuition.

Remote Avatar Customer Support Agent (Non-Voice Agent) - NTELECOM CALL CENTRE

I worked as a Remote Avatar Customer Support Agent (Non-Voice Agent) where I assisted customers through avatar-based communication without voice interaction. My main responsibility was to provide accurate information and resolve customer issues through written communication.

Remote Voice Customer Support Agent (Voice Agent) - FUTURE TECH BPO CALL CENTRE

I worked as a Remote Voice Customer Support Agent (Voice Agent) where I handled inbound and outbound calls to assist customer with their concerns and service-related queries.

Remote Medicare Avatar Support Agent (Non-Voice) - ZEALOUS SOLUTION CALL CENTRE

I worked as a Remote Medicare Avatar Support Agent (Non-Voice) from home, where I assisted customer through avatar-based communication without voice interaction. My role involved providing accurate information about medicare plans, eligibility and benefits while maintain confidentiality and compliances standards.

Bachelor's - Business and Information Technology - Virtual University of Pakistan

INTERMEDIATE - ICS

MATRIC - Computer Science