Ahsan Ahsan
E-Commerce Specialist | Marketplace Specialist | Shopify & Marketplace Operations
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About
Results-driven E-commerce Specialist with 2 years of hands-on experience managing online stores and marketplaces including eBay, Etsy, Shopify, and TikTok Shop. Experienced in product research, product listing and optimization, sourcing, order management, customer support, marketplace operations, and online advertising. Strong understanding of e-commerce workflows, marketplace requirements, product SEO, customer communication, and store operations.
Comfortable working independently in remote environments with good English communication skills.
Experience
E-Commerce Specialist at Freelance / Online E-commerce Operations (2022-01 – 2024-12)
- Managed day-to-day operations across eBay, Etsy, Shopify, and TikTok Shop.
- Conducted product research to identify potential products based on demand, competition, pricing, and market trends.
- Created and optimized product listings, including titles, descriptions, keywords, images, pricing, and product information.
- Managed customer inquiries and provided professional customer support.
- Processed and monitored orders from placement through fulfillment.
- Handled order issues, returns, refunds, and customer concerns.
- Researched suppliers and managed product sourcing.
- Monitored competitors, pricing, product trends, and marketplace performance.
- Assisted with online advertising and promotional activities.
- Maintained product and sales data using Google Sheets and Excel.
- Worked independently and managed multiple e-commerce tasks according to deadlines.
Education
Bachelor of Science in Computer Science (BSCS) – University of Agriculture, Faisalabad (UAF), Pakistan
FSc in Intermediate – Pakistan
