Ruqaya Kanwal
eBay Marketplace Specialist | E-commerce Operations | Marketplace Growth | Customer Support
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About
Results-driven eBay Marketplace Specialist and E-commerce professional with 4+ years of hands-on experience managing marketplace operations across US, UK and Australian stores. Experienced in product research, listing optimization, pricing, competitor analysis, order management, customer service, returns/refunds, account health and sales reporting. Strong track record of improving store performance and maintaining high seller standards.
Comfortable taking ownership of day-to-day marketplace operations and working independently in fully remote environments.
Experience
eBay Marketplace Specialist | E-commerce Operations - eBay - Remote
(2022-01 - 2025-01)
- Managed day-to-day eBay marketplace operations and account activities across US, UK and Australian stores.
- Researched products, market opportunities and competitor activity to identify commercially viable listings.
- Created and optimized listings including titles, descriptions, item specifics, images, pricing and keywords to improve visibility and conversion.
- Monitored competitors, pricing and market trends and adjusted marketplace strategies accordingly.
- Managed inventory, orders, returns, refunds and cancellations across high-volume stores.
- Monitored seller performance, account health and policy compliance, with focus on minimizing defects and late shipments.
- Handled customer inquiries, feedback, disputes and order-related issues professionally.
- Prepared and maintained sales, cost, profit and payout reports to support business decisions.
