Ahtesham Ashraf

Friendly and knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support.

Offers honed competencies in data-entry, database management and scheduling. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication.

Positive and upbeat with strong relationship-building abilities.

Reception Supervisor - Royal Inn Motel - Karachi, Sindh

(2021-02)

• Kept reception area clean and neat to give visitors positive first impression.
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Answered incoming calls daily to resolve issues and schedule appointments.
• Maintained building security by monitoring logbook and issuing visitor badges.
• Aggregated and prepared documentation and reports for office meetings, distribution and filing.
• Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
• Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
• Kept records in CRM to maintain data by entering and updating information.
• Assisted over customers via phone.
• Wrote professional business documents.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Operated multi-line telephone system to independently handle over calls each day.
• Supported various administrative duties by proofreading, transcribing and invoicing.
• Collected, sorted, distributed and sent mail and packages.
• Received and routed business correspondence to correct departments and staff members.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Triaged incoming calls on land-line phone system and directed to departments based on customer needs.
• Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
• Resolved customer problems and complaints in professional way.
• Corresponded with clients through email, telephone or postal mail.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.

QA Officer & Admin Manager - Zeb Fortunes Pvt LTD YCC - Rawalpindi, Punjab

(2019-11 - 2020-11)

• Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
• Utilized products and equipment to move products while facilitating maintenance and optimization of products.
• Provided extensive quality assurance training via both in-person and remote teleconferences.
• Resolved all issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
• Implemented new quality assurance and customer service standards.
• Monitored staff organization and suggested improvements to daily functionality.

Foreign Trade Consultant - Shandong Spotted Hyena Technology LTD - Yantai, China

(2019-03 - 2019-10)

• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Conducted research and investigations
• Conducted thorough reviews of operations to devise and deploy improvement strategies.
• Worked with international customers to understand needs and provide excellent service.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Created and optimized records management strategies to coordinate and protect information.

Assistant Manager - NZ Enterprises - Islamabad, Punjab

(2014-08 - 2019-07)

• Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Monitored security and handled incidents calmly.
• Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
• Reviewed sales and gross profit reports to determine options for increasing market growth.

Medical Laboratory Assistant - Shifa International Hospital Ltd - Islamabad, Punjab

(2016-08 - 2016-11)

• Handled specimens according to laboratory protocols to maximize accuracy and precision of results.
• Assisted pathology team with skilled analyses by preparing tissue samples.
• Kept laboratory equipment clean and in good working order for optimal functionality and longevity.
• Assisted with safe transfusions by conducting tests and completing blood counts.
• Conducted Routine chemistry, Special chemistry tests regularly.
• Maintained excellent attendance record, consistently arriving to work on time.

Computer Science Teacher - Al-Ghazali College Of Sciences - Koti, Kashmir

(2011-09 - 2014-09)

• Taught science subjects and computer according to age group and ability.
• Used lectures, demonstrations and discussions to instruct students individually and in small groups.
• Taught correct hand placement for typing and basic computer skills.

HSSC - Science Education - Al-Ghazali College Of Science (2008-08 - 2009-08)

FSC - Science - Al-Ghazali College Of Sciences (2010-03 - 2011-03)

Intercalated Bachelor Of Science - Science Teacher Education - University Of Azad Jammu And Kashmir (2012-03 - 2014-03)

Masters - Biotechnology - Preston University Islamabad (2015-05 - 2017-09)

Doctor Of Philosophy - Microbiology - Zhejiang University Of Science And Technology (2019-07)