Aleen Ehsan

Software engineering student at the University of Sargodha with internship experience at CodeAlpha and a strong foundation in C, C++, and Python. Detail-oriented and interested in customer-support quality evaluation, written communication, and improving the clarity and usefulness of email responses. Comfortable learning new tools, reviewing information carefully, documenting findings, and working independently in a remote environment.

Brings an analytical mindset from software engineering together with a genuine interest in creating clear, respectful, and effective customer experiences.

Customer Support Email Analyst at micro1 Verified (Present)

Vetted and verified talent specializing in live chat support, email management, and high-accuracy data entry. Successfully completed rigorous communication and technical skills evaluations.

• Managed customer ticketing, workflow documentation, and spreadsheet maintenance for remote projects.

Software Engineering Intern at CodeAlpha

• Completed software-development tasks while following instructions, deadlines, and quality expectations.
• Applied analytical thinking and problem-solving to understand requirements and produce accurate work.
• Reviewed work carefully to identify errors, inconsistencies, and opportunities for improvement.
• Documented progress and communicated updates clearly when working on assigned tasks.
• Built practical familiarity with programming concepts, development workflows, and professional collaboration.

Bachelor's Degree in Software Engineering – University of Sargodha (2029)

Intermediate – Reader Group of College (2025)

Matriculation – Mission Grammar School (2023)