Quratulain

Detail-oriented Customer Service professional with hands-on experience handling US-based client interactions and order clarification calls, complemented by a strong technical foundation from ongoing BSCS studies and a recent AI-focused internship. Skilled in clear written communication, problem-solving, and using MS Office and email platforms efficiently. Seeking a remote, email/chat-only customer support role where strong written English and a calm, professional tone add value to the team.

Call Service Agent / Customer Service Representative - Demon X - US-based process

• Handled inbound customer interactions for a US-based client, focusing on order clarification and verification.
• Communicated clearly and professionally with customers to resolve queries accurately and efficiently.
• Maintained accuracy and attention to detail while processing order-related information.
• Followed company scripts and quality guidelines to ensure consistent, professional customer experience.

AI Intern - CodeAlpha

2 months (completed recently)

• Completed a two-month internship focused on Artificial Intelligence, gaining practical exposure to AI concepts and tools.
• Applied problem-solving and analytical skills to internship tasks and projects.
• Strengthened technical and written communication skills through project documentation and reporting.

Bachelor of Science in Computer Science - Computer Science