Ali Abbas

Dynamic and results-driven professional with proven expertise in sales, product sourcing, and customer success across high-performance environments. I bring a unique combination of BPO experience and e-commerce operations, with a strong background in closing deals, leading teams, and building lasting client relationships. Skilled in high-volume outreach, strategic sales execution, and data-informed decision making, as well as international supplier coordination, product listing accuracy, and process optimization.

I thrive in fast-paced, target-driven settings and take pride in delivering value through clear communication, analytical thinking, and a commitment to excellence.

Product Sourcing Agent at Zendrop (2024-01 – Present)

• Handled 400+ monthly product sourcing requests by closely collaborating with quoting agents in China to quickly and efficiently source trending items.
• Maintained and optimized 4700+ product listings, ensuring accuracy and making descriptions clear and easy for sellers to navigate.
• Provided support across Zendrop platforms, including Intercom, earning a 98% CSAT score over 9 months through responsive and helpful service.
• Logged detailed notes for every support ticket, improving internal tracking and speeding up resolution times.
• Monitored daily sourcing tasks and followed up consistently, which helped reduce turnaround times by 25% and improved overall team workflow.
• Worked across three time zones with remote team members, maintaining clear communication to handle complex sourcing challenges.
• Performed weekly platform data updates, increasing listing accuracy and reducing customer complaints by nearly 16%.

Sales Closer at ZAC BPO (2024-01 – Present)

• Converted leads into policy upgrades with a 21% close rate
• Helped clients lower co-pays and deductibles through customized plans
• Maintained compliance with ACA standards and enhanced call strategies
• Performed 800+ outbound calls daily across Medicare, ACA & Final campaigns
• Maintained 35% upgrade rate despite existing coverage
• Focused on educating and optimizing client healthcare plans

Deputy at ZAC BPO (2024-01 – Present)

BA in Arts – JINNAH INSTITUTE COLLEGE (2019-01 – 2021-12)

FA in Arts – JINNAH INSTITUTE COLLEGE (2019-01 – 2021-12)