Ali Imran

Dedicated and detail-oriented professional with experience in Financial Crime Compliance, Customer Support, Sales, and Dispatch Operations. Currently working as a FinCrime Analyst for Revolut through Mindbridge, specializing in fraud prevention, AML/KYC investigations, sanctions screening, and financial crime risk assessment. Possesses strong communication, problem-solving, and customer service skills gained through supporting international markets across Asia and Europe.

FinCrime Analyst at Revolut (2024-01 – Present)

• Monitor customer transactions and account onboarding to detect and prevent fraud and financial crime.
• Conduct investigations across AML, Sanctions, Terrorist Financing, Money Laundering, Source of Funds, Source of Wealth, Fraud, and Internal Risk Control risks.
• Perform customer due diligence (CDD), KYC reviews, and risk assessments using Dante Basics, Dante ER (External Research), and L0.
• Identify suspicious activity, document findings, and escalate high-risk cases in line with regulatory and internal compliance requirements.
• Contribute to fraud prevention by ensuring accurate investigations and timely risk mitigation.

Customer Support Representative at Foodpanda & Foodora International (2023-01 – 2024-12)

• Provided live chat support for Foodpanda users across Singapore, Malaysia, and the Philippines.
• Provided multilingual customer support for Foodora users across Hungary, Sweden, Austria, Czech Republic, Finland, and Norway.
• Resolved customer inquiries and service-related issues through effective communication and problem-solving.
• Maintained service quality standards while handling customer interactions across multiple international markets.

Sales & Dispatch Executive at SJA Solutions Hub (2022-01 – 2023-12)

• Worked as Sales and Dispatch Executive.
• Achieved company targets consistently on a monthly basis.
• Improved the firm's reputation in the American market through strong and courteous service.

Bachelor in English Literature & Linguistics – University of Central Punjab (UCP) (2021-01 – 2025-12)

Intermediate in Computer Sciences (ICS) – Punjab College (2019-01 – 2021-12)