Muhammad Abdullah

Performance-oriented professional with hands-on experience in team leadership, customer support, quality assurance, business accounts, financial crime analysis, and sales. Strong in coaching, KPI management, customer-focused problem solving, communication, and operational support.

Team Lead / Customer Support Representative - Mindbridge — Revolut

(2024-12)

Currently serving as Team Lead in the Retail Emails vertical, supporting daily operations, team performance, and service delivery. Previously worked as a Customer Support Representative in Business Accounts and was recognized as a KPI Champion for consecutive months. Coach and support team members, monitor performance, and contribute to effective resolution of customer issues.

FinCrime Analyst - Mindbridge — Revolut

• Performed financial crime-related analysis while following internal procedures, risk controls, and operational standards.
• Reviewed case information with strong attention to detail and sound judgment to support appropriate operational decisions.

Customer Support Representative / Quality Analyst / Temporary Team Lead - IBEX — Careem MOT

(2023-11 - 2024-12)

• Handled customer support across voice and non-voice channels and achieved the highest CSAT score for five consecutive months.
• Served as Temporary Team Lead, supporting team operations and performance.
• Promoted to Quality Analyst, evaluating interactions, providing feedback, and ensuring compliance with company quality standards.

Sales Representative - Delta Auto Dispatch

(2023-03 - 2023-11)

• Worked as a Sales Representative in a Delta Auto Dispatch for nine months, supporting customer acquisition and business growth.
• Engaged with prospects, communicated service value, and built professional customer relationships through effective follow-up and needs-based sales conversations.

Chartered Accountancy (CA)

ACCA

Intermediate - FSC Pre-Engineering