Ali Raza

Customer service professional with a strong background in client engagement, data-driven strategies, and detailed record keeping. Skilled in proactive communication and consultative support to resolve issues and enhance satisfaction. Ready to leverage analytical and problem-solving expertise to deliver exceptional client service in retirement services while ensuring confidentiality and operational excellence.

Cold Calling/ BPO Calling / Customer Care Calling at Upwork (2022-02 – Present)

• Conducted over 100 outbound calls daily, delivering consultative support to potential clients while maintaining precise CRM records to facilitate effective lead tracking and client engagement.
• Optimized data entry processes and utilized Salesforce for efficient pipeline management, ensuring proactive follow-up and high-quality client service.
• Adapted communication strategies and refined call scripts to enhance lead conversion by 15%, demonstrating strong consultative skills and attention to client needs.
• Independently managed daily call tasks, consistently exceeding performance quotas and contributing to team goals with proactive outreach and client-centric communication.

Meter Reader at MEPCO (Multan Electric Power Company) (2017-03 – 2025-02)

• Performed daily meter readings with exceptional precision, consistently exceeding the target of 100 readings per day and ensuring strict data integrity.
• Utilized advanced handheld units and captured meter images to promptly identify installation irregularities, supporting proactive issue identification and resolution.
• Reported damaged or tampered meters to maintenance teams and collaborated with technical experts to streamline meter reading processes, reducing error rates by 10%.
• Maintained accurate records and demonstrated strong attention to detail, ensuring reliable data for compliance and operational excellence.

Assistant Manager at Pizza Hut (2015-09 – 2017-03)

• Verified restaurant readiness each morning, ensuring operational efficiency and customer satisfaction.
• Supervised a team of 15+ members, strategically assigning duties to optimize shift performance.
• Executed proactive table follow-ups to ensure excellent customer experiences, leading to increased customer satisfaction
• Delivered clear instructions to enhance staff efficiency and task completion during peak hours.
• Implemented process improvements that increased table turnover efficiency by 12%.

HHU Supervisor at International Resources Group (2014-12 – 2015-08)

• Led the implementation of an Electronic Meter Reading Project across multiple subdivisions, streamlining operations.
• Installed and configured the HHU system, enabling accurate meter data capture.
• Generated HHU MR DAT files to support timely data processing.
• Managed daily data transfers to handheld devices, ensuring seamless meter reading operations.
• Compiled and transmitted level 1 data batches daily to the Computer Center, supporting operational accuracy.
• Optimized data management workflows using electronic meter reading, which reduced processing time by 8%

HHU Auditor at International Resources Group (2014-02 – 2014-11)

• Executed daily meter reading tasks, consistently meeting targets set by the field supervisor.
• Conducted meter readings using handheld devices, achieving precise data collection that supported accurate billing
• Captured meter snapshots to detect installation irregularities, ensuring asset integrity.
• Identified damaged and tampered meters to facilitate prompt corrective measures.
• Supported audit processes that improved meter reading accuracy by 7%.

Bachelor of Arts (B.A.) in Art/Art Studies, General – Bahauddin Zakariya University

High School in Business/Commerce, General – Superior Group of Colleges