Amina Razaq

Operations Specialist recognized for optimizing documentation systems and compliance workflows over three years in client services and corporate environments. Leveraged ERP and Excel to cut errors and enhance document retrieval. Proven ability to manage high-volume client records with precision while consistently improving processes.

Senior Customer Care Executive at EASTERN HOUSING SOCIETY (2025-04 – Present)

• Proficient in managing and tracking daily financial transactions and online payment recoveries.
• Skilled in maintaining and updating Excel spreadsheets for data entry, reporting, and record-keeping.
• Capable of drafting and sending digital payment receipts and client communications via WhatsApp and email.
• preparation and sharing of financial ledgers and reports on a quarterly or as-needed basis.
• Strong interpersonal skills for assisting walk-in clients and addressing customer queries effectively.
• Experienced in handling incoming calls and responding professionally to client emails.
• Knowledge of entering sales invoices and maintaining billing accuracy in financial software.
• Familiar with preparing case files, coordinating for internal audit approvals, and tracking case progress in both Excel and ERP/CRM software.
• Able to coordinate with multiple departments (e.g., Accounts, Audit, Sales) to streamline internal processes and documentation.

Senior Transfer Executive at AL-RAHEEM DEVELOPERS (2024-12 – 2025-04)

• Management of official documentation such as transfer letters, No Demand Certificates (NDCs), and allocation files.
• Skilled in coordinating with dealers, accounts departments, and clients to ensure smooth and compliant processes.
• Proficient in using Excel for financial tracking and reducing manual errors.
• Capable of implementing structured filing systems to improve document retrieval and organization.

Senior Customer Care Executive at ZAITOON GROUP (2024-02 – 2024-11)

• Capable of handling documentation, possession procedures, and recovery operations to support timely case resolution.
• Skilled in client communication with a focus on achieving high first-contact resolution rates and enhancing client satisfaction.
• Analyze client data to identify trends and provide actionable insights for process improvement to management.

Research & Data Trainee at GEO NEWS (2021-12 – 2022-04)

• Conduct interviews and collect data for surveys or elections with attention to accuracy and detail.
• Skilled in managing digital documentation using company software and capable of producing well-structured research reports.

Staff Facilitation Officer at SUPERIOR WELLNESS PVT. LTD. (2015-04 – 2016-01)

• Maintained HR records and supported recruitment administration.
• Coordinated with vendors and departments for employee facilitation.

MBE in Marketing – University of the Punjab (2017 – 2019)

B.Com – Queens Degree College (2013 – 2015)

I. Com – Lahore Board (2010 – 2012)

Matriculation – Govt. Girls High School (2010)