Amna Hafeez

I am an experienced Operations Manager with a background in commercial real estate and workspace management. At IWG, I have a proven track record of overseeing daily center operations, monitoring sales activities, managing client accounts, and driving team performance. Holding a Mass Communication degree, I am experienced in cross-departmental coordination and maintaining high operational standards.

I am a quick learner and multitasker, eager to leverage my experience to streamline operations and support business growth in real estate.

Operations Manager - IWG (International Workspace Group)

(2023-11)

• Oversee full end-to-end commercial real estate and center operations while maintaining high service standards.
• Monitor sales processes, support business growth, and execute targeted client acquisition strategies.
• Manage complete account administration, including invoicing, payment tracking, and financial record-keeping.
• Coordinate vendor relations, facility maintenance, and inter-departmental workflows for seamless daily function.
• Lead and supervise on-site staff, ensuring high team performance and customer satisfaction.

Media Intern - Federal Tax Ombudsman (FTO)

(2024-08 - 2024-10)

• Assisted in managing media and communication activities
• Created and handled social media content
• Supported strategies to improve public engagement and brand image

Marketing Executive - Arzopedia Pvt. Limited

(2022-11 - 2023-10)

• Managed commercial marketing campaigns and operational workflows while conducting market research for new property development opportunities.
• Monitored sales pipelines, planned project budgets, and coordinated between cross-functional teams to streamline daily task execution.
• Handled key client accounts and resolved operational issues to ensure high service standards and successful project completion.

Customer Service Representative - WAADA Insurance Company

(2022-02 - 2022-07)

• Handled inbound customer calls, provided effective query resolution, and maintained professional client communication standards.

Assistant Producer Intern - Neo News

(2021-04 - 2021-06)

• Worked as an Assistant Producer for the program "Bayaniyan", focused on social issues.
• Assisted in content planning, research, and coordination for episodes.
• Supported production activities and ensured smooth execution of the show.

Media Intern - Capital TV

(2021-08 - 2021-11)

• Completed a 3-month internship focused on anchoring and on-screen presentation.
• Practiced script delivery, voice modulation, and camera presence.
• Gained confidence in communication and media presentation skills.

Freelancer (Social Media handling & Video Editing) - Self-employed

(2020 - 2023)

• Managed social media pages and marketing campaigns
• Created and edited video content for YouTube and clients.
• Worked with different clients to improve online presence

BS (Hons) - Mass Communication - Quaid e Azam University (2019 - 2023)