Aqsa Shoukat

Results-driven IT professional with a BSIT from Bahria University and 2+ years of hands-on experience in IT project coordination, CRM management, and IT operations. Proven ability to manage client systems, coordinate cross-functional teams, and streamline workflows that drive efficiency and business growth. Adept at bridging the gap between technical teams and business stakeholders — delivering projects on time without getting lost in code complexity.

Seeking full-time roles in Islamabad as an IT Project Coordinator, CRM Administrator, or IT Operations Officer.

IT Operations & Project Coordinator - IT Resource Center Ltd (ITRC) - Islamabad, Pakistan

(2025-06 - 2026-03)

Full-time position coordinating IT projects and managing client systems.

• Coordinated end-to-end IT projects including planning, timeline management, resource allocation, and stakeholder communication to ensure on-schedule delivery.
• Managed multiple client websites via cPanel — domain configuration, file management, email account setup, database administration, and hosting troubleshooting.
• Performed QA testing and quality assurance on websites and web applications prior to deployment, identifying and documenting bugs and UI inconsistencies.
• Administered CRM systems and SQL databases to maintain client records, streamline workflows, and support data-driven operational decisions.
• Served as primary liaison between technical teams and management, translating complex IT requirements into clear, actionable project plans.

IT Support Engineer - AFIE - Islamabad, Pakistan

(2025-02 - 2026-03)

Full-time position coordinating robotic vehicle projects and providing IT support.

• Coordinated robotic vehicle projects end-to-end — from planning and development phases through to testing and delivery
• Worked with automation programming environments to configure, test, and troubleshoot robotic systems including cars, trucks, and other robotics projects
• Collaborated with engineering teams to track project progress, identify issues, and ensure smooth project execution
• Maintained project documentation, tracked deliverables, and communicated status updates to stakeholders
• Supported quality assurance testing of robotic systems before deployment, identifying and reporting functional issues
• Maintained technical documentation, tracked system performance metrics, and coordinated with cross-functional teams on process improvements.

IT Project & Delivery Contributor - Insaafdar - Islamabad, Pakistan

(2024-06 - 2024-07)

Internship position supporting project delivery and QA reviews.

• Collaborated with project managers and stakeholders to gather business requirements, define workflows, and align deliverables with project goals.
• Contributed to QA reviews and user experience analysis, ensuring products met quality and usability standards prior to release.
• Supported project delivery cycles — tracking milestones, coordinating team tasks, and maintaining timelines under tight deadlines.

Data & IT Operations Intern - Pakistan Bureau of Statistics - Islamabad, Pakistan

(2023-08 - 2023-09)

Internship position managing government datasets and supporting IT operations.

• Managed and analyzed large-scale government datasets to support data center operations and business intelligence reporting.
• Collaborated with cross-functional teams to define project goals, document processes, and implement standardized operational procedures.
• Maintained accurate records, tracked budget targets, and ensured full compliance with institutional data governance and IT policies.

Bachelor of Science - Information Technology (BSIT) - Bahria University (2021-09 - 2025-03)