Areeja Roman

Tech-savvy Operations and Customer Support Specialist with 3+ years of experience in dispatch coordination, virtual administration, B2B lead generation, and client communications. Combines a strong Computer Science foundation with practical expertise in CRM platforms, process optimization, and real-time logistics tracking to maintain seamless workflows in fast-paced remote environments.

Dispatch Executive - Assemble Soft

(2026-01)

• Direct daily dispatch workflows and manage route schedules for 20+ active drivers to ensure on-time trip deliveries.
• Facilitate real-time driver communications, sharing critical updates, trip instructions, and schedule adjustments promptly.
• Track shipment statuses and streamline delivery updates to resolve day-to-day operational issues without downtime.

Dispatch Executive - Aristo Technologies

(2024-11 - 2025-12)

• Acted as primary logistics contact, managing high-volume shipping updates and achieving a 95%+ on-time schedule compliance rate.
• Monitored driver shifts, logged mileage data, and collaborated across departments to handle client and delivery issues effectively.

Sales Executive - Webex Enterprises

(2024-07 - 2024-10)

• Engaged prospective clients via structured email and phone outreach, pitching operational services and qualifying sales leads.
• Maintained clear documentation of customer requirements and feedback to streamline ongoing sales and operational coordination.

Data Entry Specialist - Data Miners

(2023-12 - 2024-03)

• Conducted targeted web research and used ZeroBounce to build and validate target lead lists with 99%+ data accuracy in Excel.

Marketing Executive - Mars Outsourcing

(2021-06 - 2021-11)

• Executed email outreach campaigns and conducted market research to improve lead targeting efficiency and social engagement.

Bachelor of Science - Computer Science - Islamia University of Bahawalpur (2022-09 - 2026-01)

FSc - Pre-Medical - Punjab Group of Colleges, Bahawalpur (2020 - 2022)