Customer Success & Project Coordination
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I’m a Project Management & Client Success professional with experience supporting US-based businesses by managing operations, CRM systems, and cross-functional teams in remote environments.
Over the past few years, I’ve worked closely with clients, marketing teams, sales teams, and outreach specialists to ensure projects are delivered smoothly, workflows run efficiently, and clients receive consistent, high-quality service. My work sits at the intersection of project execution and client experience — making sure timelines are met, systems are organized, and stakeholders stay aligned.
I have hands-on experience owning CRM operations (GoHighLevel), designing and monitoring automated workflows, tracking KPIs, and coordinating multiple teams across marketing, lead management, and outreach. I enjoy bringing structure to fast-paced environments and acting as the bridge between clients and internal teams.
I’m currently open to opportunities in:
Client Success / Customer Success
Operations & Delivery
Where I can contribute to execution, communication, and long-term client success.
Managing end-to-end client operations and project execution across CRM, marketing, and sales functions.
Owning and maintaining GoHighLevel CRM, ensuring accurate lead movement, workflow performance, and data integrity.
Designing and monitoring automated workflows for lead intake, follow-ups, and client communication.
Acting as the primary coordination point between clients, SMS marketing specialists, lead managers, and cold calling teams.
Tracking lead lifecycle stages to prevent leakage and ensure smooth handoffs between teams.
Maintaining operational reports and sharing performance updates with stakeholders.
Managed CRM pipelines, workflows, and operational processes for US-based clients.
Coordinated with marketing and sales teams to ensure timely execution of campaigns and client deliverables.
Monitored KPIs, workflow performance, and client-facing operations.
Supported stakeholder communication, reporting, and continuous process improvements.
Led operations for multi-property Airbnb portfolios across assigned clusters.
Managed team coordination, task execution, and service delivery to maintain service quality.
Tracked customer satisfaction, response times, and occupancy metrics.
Handled escalations and ensured consistent operational performance.
Provided customer support and handled client inquiries across multiple service environments.
Maintained CRM records and supported issue resolution in coordination with internal teams.
Ensured service quality, responsiveness, and customer satisfaction.
