Adeel Qureshi
Customer Success Manager
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About
Seeking a Project Manager position in the IT industry to leverage my expertise in digital, technical, and soft skills for driving the success of complex technology projects.
Experience
Project Management at Digital Solutions (2023-08 – Present)
Supported the planning and execution of projects in digital marketing, graphic design, content writing, social media, and video editing
- Attended meetings, gathered requirements, and assigned tasks to team members
- Contributed to the successful delivery of projects on time
- Allocated tasks and managed resources based on project analysis
- Offered creative and strategic input, enhancing team efficiency
- Managed a pipeline of creative projects to meet business needs
- Directed resource planning, ensuring successful project outcomes
- Reviewed and analyzed team work to identify improvement areas
- Optimized resource allocation across projects and assigned tasks
- Developed and communicated project goals and timelines
- Promoted collaboration through open communication
Digital Marketing & Team Manager at Digital Solutions (2022-01 – 2023-08)
Led digital marketing campaigns and team management with social media growth focus
- Led the development and execution of digital marketing campaigns
- Managing social media accounts (Facebook, Twitter, Instagram, LinkedIn)
- Created engaging content (graphics, videos, captions) to grow audience
- Analyzed metrics to improve content and campaigns
- Aligned marketing with products through cross-functional collaboration
- Train & Mentor the Team on live projects with problem & solutions
Customer Support Executive at STARZPLAY (2018-05 – 2022-10)
Technical Support Specialist with 4+ years of experience in process optimization and KPI/SLA management
- Skilled in troubleshooting and delivering creative solutions
- Noted for strong communication and relationship-building skills
- Collaborated with cross-functional teams to resolve issues
- Helped identify technical issues during new product launches
- Tracked all activities using Salesforce and Jira
- Received praise from customers for exceptional support
- Mentored team members in technical problem-solving and high-quality support
Internship at PTV NEWS ISLAMABAD (2015-06 – 2015-09)
Provided Desktop & Network support to users
- Provided Desktop & Network support to users
Internship at Ministry of Information Technology and Telecommunication (2016-08 – 2016-10)
Learn the basics of programming language
- Learn the basics of programming language
Education
Bachelors of Science in Computer Science – PMAS-Arid Agriculture University (2013-10 – 2017-08)
