Arsalan Munawar

To be a part of a professional organization with a great reputation in providing services and enhance my working capacities, professional skills, business efficiencies and serve my organization in a way with sheer determination. Besides of to strive for excellence, to work in such an environment that will enhance my knowledge and career, where I can perform my management skills according to my strong Caliber and efficiency. To work hard with full dedication for the achievement of organization objective under satisfying job contact, hence enhancing my skill and knowledge and ready to learn new things.

Client/Patient Services Representative at MEDCARE MSO GLOBAL (2020-08 – 2026-01)

• Validate patient demographics, insurance, pre-certification, prior authorization, and referrals as per patient's and client needs.
• Answering all incoming calls with friendly and professional phone etiquette.
• Working as a team with clinicians, front office staff, reimbursement and billing staff, other team members to meet patient's needs.
• Keep up to date with insurance guidelines to maintain compliance.
• To secure appropriate insurance authorization for patients when required by the insurance carrier, attaching orders accurately and completely in multiple software platforms.
• Communicating with professionalism in oral and written interactions with patients, providers, and other employees.
• Following all policies and procedures to maintain the privacy and security of patient information.
• To communicate problems and issues to the supervisor or manager. Performing additional duties or projects identified by supervisor or manager as needed.

Citizen Services Representative at Citizen Facilitation Center (2017-01 – 2020-04)

• To proceed the documentation of citizens to Local Government Body, CTP, NADRA, Excise & Taxation and Punjab Police.
• Validation of documents submitted by citizens to proceed with their cases above-mentioned departments.
• Front office operations coordinating with the respectable managers, team leads & Colleagues to yield and finish the best of my capabilities.
• Encountering customer needs to proceed the legal documentation as per state procedures.
• Front & Back Desk Operations
• Keeping up to date records of daily documentation and procedural timeline

Customer Services Representative at PTCL Contact Center (2013-08 – 2014-09)

• To provide technical support, product information to the customers.
• To provide FCR by taking ownership of the complaint/information.
• To ensure adherence to the SOPs given by the management. To register all client complaints and questions in the system.
• To maintain a high level of customer satisfaction throughout the process and provide complaint reference for future correspondence to the customer.
• To participate in PSM held by shift supervisors, as well as any training sessions/refresher courses

Bachelors in Commerce – University of the Punjab (2011)

Intermediate in Commerce – B.I.S.E Faisalabad (2007)

Matriculation – B.I.S.E Faisalabad (2004)