Arso Khan

Results-driven professional with over 5 years of experience in retail management, customer service, call center operations, and administrative support. Skilled at streamlining processes, enhancing customer satisfaction, and leading teams to achieve business goals. A proactive problem-solver with expertise in MS Office, AutoCAD, and digital tools, seeking to contribute to a dynamic organization in Islamabad.

General Manager at Cheez-Us Restaurant (2025-01 – Present)

• Achieved above-average recovery rates through effective negotiation and customer resolution strategies.
• Demonstrated strong leadership and decision-making in fast-paced, high-pressure environments.

Manager & Cashier at Amazon Kam Outlet (2024-01 – 2025-01)

• Oversaw retail operations including staff scheduling, inventory control, and cash management.
• Reduced checkout times by 15% through process improvements.
• Delivered excellent customer service, boosting repeat customer satisfaction.

Cashier at It's Eatoo Restaurant (2023-01 – 2024-01)

• Managed cash register operations with 100% accuracy.
• Trained new hires on POS systems and customer service.

Cashier at Zaman Sons Mart (2021-01 – 2023-01)

• Handled high-volume transactions with accuracy and efficiency.
• Contributed to a 10% sales increase through effective store organization.
• Built strong customer relationships ensuring loyalty.

Recovery Agent at Call Center (2020-01 – 2021-01)

• Achieved above-average recovery rate through effective negotiation.
• Maintained professionalism in high-pressure situations.

Diploma in Information Technology (DIT) in Information Technology – KPBTE Peshawar (2022)

DAE in Architecture Engineering in Architecture Engineering – KPBTE Peshawar (2022)

AutoCAD in AutoCAD – KPBTE Peshawar (2021)

F.A. (Intermediate) – BISE Swat (2021)

Matriculation (Science) in Science – BISE Swat (2019)