Asad Ali.

Customer-focused professional with experience in Amazon customer support, team leadership, site operations and technical troubleshooting. Skilled in query resolution, accurate record handling and team coordination. Seeking a Customer Care Representative / Backend Support role to deliver reliable service and efficient operational support.

Site Engineer - Spine Engineering Pvt Ltd

(2018-01 - 2021-12)

• Performed microwave transmission, hardware installation, connectivity, ATP and BBU communication.
• Worked with RTN905, RTN910, RTN950A, RTN980, RTN320 and RTN380AX equipment.
• Managed MW links (1+0, 1+1, HSB XPIC and SD) and supported commissioning and integration.
• Coordinated site teams, troubleshooting and completion of field activities according to standards.

Team Lead - Turnotech Pvt Ltd

(2021-01 - 2023-12)

• Led field teams for microwave transmission and hardware installation projects.
• Oversaw commissioning, integration, ATP, connectivity, maintenance and troubleshooting.
• Coordinated work allocation, documentation and timely project completion according to standards.

Customer Support - Amazon, Ibex

(2024-01 - 2025-12)

• Supported Amazon customers with order, delivery, return/refund and account-related queries.
• Resolved customer concerns professionally, documented cases accurately and escalated complex issues.
• Performed backend follow-up while maintaining clear communication and service quality.

BS - Electrical Engineering (Power & Energy Systems) - University of Management and Technology (UMT), Lahore (2013-01 - 2017-12)