Asim Raza

I am a dedicated IT support technician with hands-on experience in troubleshooting, system maintenance, and network support. I enjoy solving technical problems, helping users,and keeping systems running smoothly.

IT Manager/Engineer at Meta Voice (Call Center) (2025-06 – 2026-02)

• Provided technical and helpdesk support for daily operations.
• Troubleshooted hardware, software, and network-related issues.
• Assisted with server management, user accounts, and system configuration.
• Supported LAN, VPN, DNS, and Windows Server environments.

IT Support at Balitech Main Branch (2026-01 – 2026-05)

• Resolved daily hardware, software, and OS installation issues for students and staff to minimize operational downtime.
• Optimized local network connectivity and performed systematic hardware and software upgrades across workstations.
• Configured and managed Windows Server environments, handling Active Directory (ADDS), DNS, DHCP, and GPO setups.

IT Support / IT Team Lead at Balitech Iran Road (2026-06 – Present)

• Supervised daily IT helpdesk operations, prioritizing and resolving complex technical issues for employees and management.
• Served as Biometric Administrator, configuring facial recognition and fingerprint systems to streamline time and attendance tracking.
• Managed the company HRMS portal, ensuring accurate database updates and resolving routine user access issues.
• Maintained network infrastructure and firewalls (pfsense/OPNsense) to guarantee secure, uninterrupted connectivity.

Bs Computer Science in Computer Science – URDU UNI (ISB) (2026-01)

Simple F.A in Urdu – GOVT DEGREE COLLEGE (2025-01 – 2026-01)