Aslam Ali
System Support Engineer
Hire this person
Send a job offer directly to this candidate
About
Self-motivated professional with a strong track record of efficiently completing work duties. Demonstrates exceptional discipline and time management skills. Committed to continuous learning and adept at problem-solving in various situations.
Experience
System Support Engineer at Express News TV (2025-05 – Present)
- Provided technical support to staff for software and hardware issues.
- Assisted in troubleshooting network connectivity problems for broadcast operations.
- Monitored system performance and reported issues to senior engineers.
- Documented support procedures and user guides for common technical issues.
- Collaborated with IT team to maintain system updates and patches.
- Repaired malfunctioning hardware components such as CPUs, RAM modules, hard drives.
- Maintained inventory records of hardware components, including serial numbers and warranty information.
- TO Provide Technical Support for PCRs,MCRs,CARs
Broadcast IT Engineer at Dunya News TV (2024-01 – 2025-05)
- To Provide Support for software,hardware and network.
- Provide support for clients experiencing issues.
- Repair hardware malfunctions,software issues, and network issues.
- Configured and install operating system,hardware and software components.
- To Provide technical support for PCRs,MCRs,CARs
- Responsible for screen monitoring and reporting operator mistake
Field Service Technician at PTCL (2019-08 – 2024-01)
- Diagnosed and repaired telecommunications equipment, ensuring reliable customer connectivity.
- Configured network devices for optimal performance after installation.
- Performed routine maintenance checks, enhancing system reliability.
- Managed inventory of tools and equipment to support field operations.
- Provided exceptional customer service during field visits, aligning with corporate standards.
- Trained junior technicians in installation techniques and safety protocols.
- Addressed telephone support calls, identifying issues and delivering solutions.
Education
Bachelor of Science in Electrical, Electronics And Communications Engineering – National College of Business Administration & Econ, Lcu Campus Model Town Lahore (2022-09)
Diploma in Associate Engineering in Electrical Engineering – PakPak Poly Technic Institute Lahore, Moon Market Iqbal Town Lahore (2018-08)
High School Diploma – Himayat-e-Islam Higher Secondary School, Multan Road Lahore (2015-07)
