Aslam Aziz

Customer Service Representative with 1+ year of experience in ISP environment, specializing in network troubleshooting and customer support. Skilled in handling inbound/outbound calls, diagnosing FTTH faults via console (IP lookup, ping, timeout), and managing CRM ticketing systems. Strong communication skills in Urdu and English with a growing foundation in CCNA. Seeking to transition into a NOC or IT Support role to apply technical and problem-solving expertise.

Customer Service Representative (CSR) - Logon Broadband Pvt. Ltd. - Karachi

(2024-01)

• Managed inbound & outbound calls — complaint logging and resolution
• Diagnosed FTTH faults via console: IP lookup, ping & timeout checks
• Monitored customer online/offline status on network portal
• Coordinated with NOC and field teams for escalated issues
• Converted broadband users to Fiber Optic — explained benefits clearly
• Ensured quick issue resolution and improved customer satisfaction through effective troubleshooting and coordination

Intermediate - Commerce - BIEK, Karachi

Matriculation - Science - BSEK, Karachi