Asma Sadia

I am a Psychology graduate with over 3 years of experience in BPO and HR operations. I have worked on healthcare campaigns including DME, CGM, SSDI, and Final Expense at companies such as Vertex Solution BPO, RJ BPO, Tech Invaders, and Explosion Services. I also worked as an HR Assistant at Digitech, where I gained experience in recruitment coordination and HR support. I have strong communication skills and the ability to work efficiently in fast-paced environments.

HR ASSISTANT (RECRUITMENT SUPPORT) - Digitech

(2025-05 - 2025-10)

• Assisted in candidate sourcing and screening.
• Scheduled interviews and maintained recruitment records.
• Supported onboarding and HR documentation.

CUSTOMER SALES REPRESENTATIVE (DME & FE) - Explosion Services

(2024-11 - 2025-04)

• Generated leads and converted prospects into sales.
• Explained DME and Final Expense services to customers.
• Maintained follow-ups and updated CRM records.

CUSTOMER SUPPORT REPRESENTATIVE (SSDI CAMPAIGN) - Tech Invaders

(2024-03 - 2024-09)

• Handled customer inquiries regarding SSDI services.
• Guided clients on eligibility and application process.
• Maintained records of customer interactions.

CUSTOMER SALES REPRESENTATIVE (DME & CGM) - Vertex Solutions & RJ BPO

(2020-12 - 2024-01)

• Handled inbound and outbound calls for DME and CGM campaigns.
• Assisted customers with product eligibility, insurance verification, and order processing and maintained accurate records in CRM systems.
• Provided product information and resolved customer queries.
• Achieved sales targets while maintaining high customer satisfaction.

BSC - PSYCHOLOGY - Bahria University (2022 - 2026)

INTERMEDIATE - Bahria College Karsaz (2019 - 2021)

MATRICULATION - Matric Fauji Foundation Model School