Asma Sharif

Motivated mathematics graduate with 2 years of experience in back-office operations, technical support, and data handling. Skilled in problem-solving, training delivery, and using tools like Python, MATLAB, and MS Excel. Eager to apply analytical and technical abilities in a growth-oriented role.

Customer Service Representative at Ibex (Amazon US) (2026-02 – Present)

Handled inbound customer support for Amazon US

• Handled inbound calls from Amazon US customers, providing efficient & professional support
• Resolved customer inquiries related to order, deliveries, return & product issues
• Ensured high customer satisfaction by delivering timely & accurate solutions
• Maintained strong communication skills while managing high call volumes in a fast-paced environment

Back Office Executive at Ibex Global (2023-05 – 2025-11)

Technical support and back-office operations

• Diagnose and resolve technical issues reported by users or identified internally
• Securely manage user data for troubleshooting purposes
• Provide 2 weeks briefly Training to Islamabad site through online sessions
• Trained multiple resources in appliance research queue

Intern at Grant Thornton Anjum Rahman (2022-06 – 2022-08)

Research on Artificial Intelligence impact on payment systems and eKYC

• Focused on the impact of Artificial Intelligence on payment systems and eKYC based companies
• Conducted research on AI developments and its application in payment systems and eKYC companies

Master in Applied Mathematics – University of Karachi (2021 – 2022)

Bachelor in Mathematics – University of Karachi (2019 – 2021)

Intermediate in FSc (Pre-Eng.) – Bahria College Karsaz