Memoona Mushtaq

A confident and customer-focused Chat Support Representative with 2 years of hands-on experience delivering fast, friendly, and effective service. Known for staying calm under pressure, solving problems quickly, and making sure every customer feels heard and satisfied. I'm highly organized, great at multitasking, and thrive in fast-paced environments. Now seeking an opportunity in a dynamic company where I can grow, learn new skills, and continue creating positive customer experiences.

QA Associate at USA Taxes (2022-02 – 2022-10)

• Monitoredand evaluatedcustomer supportinteractions to ensure compliance with company quality standards and policies.
• Provided detailed feedback and performance evaluations to customer service representatives to improve communication, accuracy, and customer satisfaction.
• Analyzed call/chat handling, professionalism, and issue resolution effectiveness to maintain high service quality.
• Prepared quality reports, identified performance gaps, and collaborated with team leaders for continuous process improvement.
• Maintained strong attention to detail while auditing multiple interactions efficiently and accurately.

Call Support / Sales Agent – Internet Services at Pluton Technologies (2023-12 – 2025-01)

Provided accurate product information and ensured a positive customer experience through professional and persuasive communication.

• Handled inboundandoutbound calls toassist customers with internet service inquiries, plans, and account-related support.
• Promoted and sold internet service packages by understanding customer needs and explaining service benefits effectively.
• Resolved customer concerns professionally while maintaining strong communication and sales skills.
• Maintained performance targets, including sales conversions, customer satisfaction, and call quality standards.

F.SC (Science) in Science – Punjab College Sahiwal (2018 – 2020)