Ayaat Sheikh
Front Office | customers services | Guest relation officer
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About
Dedicated and versatile professional with experience in teaching and customer service. Skilled in classroom management, lesson planning, and student engagement, as well as customer support, complaint resolution, and coordination with branch managers. Strong communication, teamwork, and problem-solving abilities with a proven record of delivering quality results
Experience
Teacher at Dar-e-Argam Schools (2020-01 – 2021-12)
- Extracurricular Involvement
Customer Service Representative at FFDSP (2023-01 – 2026-12)
- Handled customer complaints through calls and emails
- Communicated and coordinated with Branch Managers for issue resolution
- Sent complaint-related emails to branch offices
- Followed up on pending complaints to ensure timely closure
- Maintained records of complaints and communications
- Ensured proper coordination between head office and branches
Customer Service Representative at RazCash App (Online Financial App) (2022-01 – 2022-12)
- Contacted customers via phone to follow up on outstanding payments
- Explained repayment procedures and assisted customers with queries
- Maintained records of calls, payment statuses, and customer interactions
- Coordinated with internal teams to ensure timely collection of dues
- Provided solutions to customer concerns while adhering to company policies
Education
Continue CTH Level 2 Certificate in in Hospitality Practice – TEVTA Pakistan approved by Confederation of Tourism and Hospitality (CTH), UK (2025-12)
MA (Edu) – Open University (2022-01 – 2024-12)
Bachelor of Arts – University of the Punjab (2016-01 – 2018-12)
Intermediate – Bise Lahore (2014-01 – 2016-12)
Matriculation – Bise Lahore (2012-01 – 2014-12)
