Amna Sheikh

Highly motivated and customer-focused BS Tourism & Hospitality Management graduate from the University of the Punjab. Strong communication, interpersonal, and customer service skills with practical experience in handling customer inquiries, resolving concerns, and maintaining professional relationships. Passionate about hospitality and delivering exceptional guest experiences.

Proficient in Microsoft Office and basic computer applications, with the ability to work efficiently in fast-paced environments. Fluent in English and Urdu, with a positive attitude and strong teamwork skills.

Guest Relations Officer (GRO) - Lyra Restaurant by Bundu Khan - Lahore

• Welcomed guests warmly and ensured a memorable dining experience.
• Handled guest inquiries, reservations, and special requests professionally.
• Resolved guest complaints and issues promptly, ensuring maximum satisfaction.
• Maintained strong relationships with guests to encourage repeat visits.
• Coordinated with restaurant staff to ensure smooth operations and excellent service delivery.

Customer Service Representative - EMANAC Inc.

(2025-09 - 2026-03)

• Handled customer calls and responded to inquiries professionally.
• Assisted customers with complaints and provided appropriate solutions.
• Coordinated with internal departments to ensure smooth service delivery.
• Maintained accurate customer records and updated information.
• Delivered excellent customer service while maintaining a positive attitude.

Social Media Manager - Hybrid Dét

(2025-03 - 2025-08)

• Managed customer communication through phone, email, and social media.
• Responded to customer inquiries in a professional and timely manner.
• Resolved customer concerns while ensuring a positive customer experience.
• Maintained strong customer relationships through effective communication.

BS - Tourism & Hospitality Management - University of the Punjab (2022 - 2026)

Diploma - Graphic Designing - University of the Punjab (2022 - 2023)