Ayesha Arbab

To get an opportunity where I can make the best of my potential and contribute to the organization's growth. I bring a combination of exceptional organizational skills, effective communication abilities, and a passion for delivering outstanding results. Whether it's spearheading cross-functional projects, streamlining processes, or providing strategic insights, I thrive in fast-paced, challenging environments.

Customer Support Specialist - Ibex Global - Lahore, Pakistan

(2023-01)

• Efficiently resolving customer inquiries and providing exceptional service with strong communication and problem-solving skills
• Effectively managed multiple chat conversations simultaneously while ensuring personalized and timely responses
• Created positive customer experiences and built strong relationships through courteous and empathetic approach
• Navigating complex systems and adeptly handling escalated issues, always striving to exceed customer expectations

Customer Care Executive - Ibex Global - Lahore, Pakistan

(2022-01 - 2023-01)

Worked as CSE for 9 month in jazzcash inbound campaign, providing excellent customer services by efficiently resolving responding to inquiries.

• Respond to customer inquiries via phone in a timely and professional manner
• Resolve customer complaints and issues with empathy and patience
• Collaborate with other departments to ensure customer satisfaction
• Maintain accurate records of customer interactions and transactions

Bachelor's in Business Administration - Business Administration - COMSATS University, Lahore (2018-01 - 2022-01)

ICS - Lahore Degree College for Women (2016-01 - 2018-01)

Matriculation (Science) - Science - The Cambridge High School (2016-01)