Ayesha Nafees

Results-driven Phone Banking Officer with 4.5 years of experience in banking and contact center customer service. With sufficient product knowledge, financial analysis and CRM system handling.

Phone Banking Officer at Askari Bank Limited (2024-01 – Present)

• Assisting resolving customer's queries, complaints and requests according to TAT.
• Assisting with resolving accounts, financial related issue.
• Providing customers about new banking products, immense knowledge of credit card.
• Assisting, training and curving new joiners/Fresher.

Customer Service Agent at Habib Bank Limited (2022-01 – 2024-12)

• Assisted with customer's queries, financial information, complaints and requests.
• Assisted with resolving accounts, credit cards financial issues of elite customers.
• Assisted with informing customers about new products, SBP and bank policies and procedure.

B.Com – University of Karachi (2016)

I.Com – Govt College for Women (Korangi) (2013)

Matriculation in Science – Matriculation (Karachi Board) (2005)