Ayfa Fida

Customer Support Coordinator with 3+ years of experience supporting customers, handling inquiries, and managing service operations in remote and global environments. Strong background in customer relations, sales support, and problem resolution with a focus on enhancing customer experience and building long-term relationships.

Product Experience Analyst at US Mobile (2025-05 – 2026-08)

• Solved 200+ cases per week while maintaining fast, high-quality resolutions
• Introduced reduced response time by 30% with 97% customer satisfaction

Sales Manager at HomeEasy (2024-09 – 2025-01)

• Guided clients in buying and renting properties based on current market trends.
• Managed property showings, negotiations and transactions to ensure smooth closing

Customer Support Analyst at Revolut UK (2023-07 – 2024-01)

• Handled 1,500+ cases monthly with 95% satisfaction
• engaged with empathetic and logical approach to resolved customer queries

Computer Science