Tauseef Pervaiz

Dedicated and personable customer service professional with over 5 years of experience in resolving customer inquiries, enhancing customer satisfaction, and driving customer loyalty. Seeking to leverage my communication and problem-solving skills in a dynamic customer support role.

Customer Service Representative - Ventia pty ltd

(2020-01)

• Respond to customer inquiries via phone, email, and live chat, ensuring prompt and accurate resolution of issues.
• Maintain a 95% customer satisfaction rating through effective communication and empathy.
• Train and mentor new team members on company policies and customer interaction strategies.
• Handle escalated customer complaints and provide appropriate solutions.

Customer Support Associate - icc sydney

(2017-06 - 2019-12)

• Assisted customers with product inquiries and technical support.
• Processed customer orders, returns, and refunds efficiently.
• Monitored customer feedback and provided recommendations for product and service improvements.
• Maintained accurate records of customer interactions and transactions.

Bachelor of business - University of kent (2019-05)