Managing Director at Lexonix Solutions (2024-05 – 2026-05)
Founded and scaled a US-focused medical BPO firm from scratch through direct outreach to laboratories and medical suppliers across the US market. Oversaw financial operations, business growth planning, and service delivery maintaining high-quality standards across all client accounts.
- Managed and led a team of 15 sales and operations professionals, overseeing daily performance, training, coaching, and consistent achievement of lead generation targets
- Drove lead generation targeting 30–50 successful qualified leads per month for US-based laboratories and medical suppliers, connecting them to qualified healthcare end-users
- Acquired and managed up to 6 active US clients simultaneously, handling full account lifecycle from initial outreach and onboarding through to long-term relationship management and retention
- Implemented and optimised sales strategies using ViciDial, Microsoft Teams, Google Workspace, and medical CRM software to streamline operations and improve conversion rates
Team Lead at Vega BPO Solutions (2024-01 – 2024-05)
- Managed, supervised, and developed a team of 30 sales agents, driving consistent day-on-day performance improvement through hands-on coaching and structured training
- Translated individual agent outreach activity into measurable revenue by directly helping team members convert prospect interactions into qualified leads and closed business
- Handled operational workflow management, team coordination, and daily performance monitoring to ensure KPIs and targets were consistently achieved
- Collaborated with senior management on sales planning and strategy execution, contributing directly to campaign performance and business development goals
Senior Telesales Representative at We Care Solutions (2023-04 – 2024-01)
Handled Personal Injury claims for US-based law firms. Assisted claimants through the full qualification process gathering required documentation, assessing eligibility for compensation, and facilitating seamless connections to legal teams.
- Personally connecting an average of 15 qualified PI claims per month directly to law firm representatives consistently meeting monthly targets
- Maintained strong professional client communication and follow-up throughout the claims lifecycle, ensuring high-quality claimant experience and strong attorney acceptance rates
- Managed CRM systems for case tracking, pipeline management, and performance reporting, achieving consistently high conversion and quality metrics
Telesales Representative → Senior Telesales Representative at Nexus BPO Solutions (2020-09 – 2023-04)
- Executed 400–600 outbound cold calls daily to US patients inquiring about healthcare products, consistently achieving a personal daily lead target of 4 qualified leads
- Generated 60–80 qualified leads per month on average, converting interested patients into revenue by connecting them with telemedical doctors or their own physician for product authorisation
- Achieved a conversion rate of 5–7 out of every 10 interested patients significantly above team average demonstrating strong objection handling and consultative selling skills
- Promoted to Senior Telesales Representative after being awarded Most Earning Agent in the Office for two consecutive months, recognising exceptional individual performance
- Worked across multiple US healthcare campaigns, building deep knowledge of the US healthcare system, patient outreach processes, and compliance requirements
