Bilal Bhatti
Cybersecurity
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About
Customer Support and Sales professional with over 3 years of experience in live chat support, inbound/outbound sales, and customer relationship management. Skilled in resolving customer issues, maintaining high customer satisfaction, and working in fast-paced environments. Additionally completed a Web Development internship with hands-on experience in HTML, CSS, JavaScript, Bootstrap, and Bubble.io.
Strong communication, problem-solving, and multitasking abilities with a commitment to delivering exceptional customer experiences.
Experience
Chat Support Specialist at Tech Grove (2025-01 – Present)
- Provide real-time customer support through live chat.
- Resolve technical and customer-related issues promptly.
- Handle multiple customer conversations simultaneously.
- Escalate complex issues to relevant departments.
- Maintain detailed support documentation.
- Contribute to the internal knowledge base.
Web Development Intern at Slingshot Operations (2024-08 – 2025-01)
Completed a six-month internship in modern web development.
- Built responsive web pages using HTML, CSS, JavaScript, and Bootstrap.
- Developed web applications using Bubble.io.
- Collaborated with developers throughout the software development lifecycle.
- Assisted in testing and deployment of web projects.
Chat Support Specialist at Iconics Solutions (2023-10 – 2024-08)
- Delivered customer support through live chat.
- Resolved customer inquiries and technical issues.
- Documented customer interactions.
- Ensured customer satisfaction while meeting service standards.
Outbound Sales Representative at XJEEM Networks BPO (2023-04 – 2023-09)
- Conducted outbound sales calls to prospective clients.
- Promoted products and services effectively.
- Consistently achieved monthly sales targets.
- Maintained CRM records and customer feedback.
Inbound Sales Representative at TechBees (2022-10 – 2023-03)
- Managed inbound customer inquiries.
- Processed customer orders.
- Recommended additional products through upselling.
- Met KPIs for customer satisfaction and sales performance.
Education
Bachelor's Degree – University of Management and Technology (2022 – 2026)
F.Sc. (Pre-Engineering) – BISE Lahore (2019 – 2021)
Matriculation – Divisional Public School (2017 – 2019)
