Bilal Khan

Results-driven operations and sales professional with 5+ years of experience in operations management, inventory and vendor coordination, client relations, and financial operations. Proven record of streamlining processes, exceeding revenue targets, improving KPIs, and leading cross-functional teams in fast-paced business environments.

Sales & Operations Manager (Offshore) - KuzTech Solutions Pvt Ltd (Phonebot Dubai)

(2023-09)

• Oversee day-to-day sales and vendor operations, including identifying potential customers, negotiating deals, and closing sales to meet revenue targets.
• Manage purchase transactions with vendors and wholesalers while handling customer inquiries, complaints, and feedback to ensure high satisfaction.
• Implement and maintain effective inventory management systems and procedures.
• Track industry trends, market dynamics, and competitor activity to identify growth opportunities and maintain a competitive edge.

Project Trainee – Growth & Operations - MEDZnMORE Pvt. Ltd - Karachi

(2022-08 - 2023-07)

• Organized client visits and operational audits, preparing documentation for on-site project inspections.
• Interacted with customers under supervision to support day-to-day operational objectives.

Placement Supervisor – Warehousing - Airlift Express

(2021-08 - 2022-07)

• Maintained supply inventory by verifying stock levels, notifying placers of replacement needs, and placing orders as required.
• Located and delivered requested stock items to authorized departments.
• Coordinated with approved vendors to reorder routine supplies and processed purchase orders, requisitions, and check requests.
• Ensured proper use and maintenance of equipment while promoting workplace safety and continuous improvement.
• Led a team of 15 Placers/Loaders and 6 Check-in and QA Associates.

Banking Operations, Relationship Officer - Faysal Bank Limited

(2021-02 - 2021-07)

• Delivered excellent customer service to strengthen client relationships, loyalty, and product/service sales, building a portfolio of PKR 70 million in one month.
• Assessed client accounts and maintained constructive relationships while ensuring smooth account operations.
• Collaborated with cross-functional teams to improve KPIs, achieving a 98.76% rating.
• Offered personal finance products to target customers, consistently meeting monthly sales targets.

Accounts Trainee & Operations - PPT Square Pvt. Ltd

(2020-10 - 2021-01)

• Supported financial accounting and taxation operations for client companies and organizations.
• Managed daily item ordering based on operational requirements.
• Coordinated monthly reporting, budgeting, and forecasting processes.

Master of Business Administration - Marketing - ILMA University (2025) Karachi

Bachelor of Business Administration - Banking & Finance - ILMA University (2021) Karachi

Intermediate in Commerce - Govt. College of Commerce & Economics (2016) Karachi

Matriculation - Computer Science - Nasra School DHS Campus (2014) Karachi