Bisma Butt
Public Administration | Human Resource Management
Hire this person
Send a job offer directly to this candidate
About
Public Administration student specializing in Human Resource Management, with hands-on experience in customer service and education. Possesses strong communication, problem-solving, and people management skills, and seeks to apply these competencies in an HR-focused professional environment.
Experience
Customer Service Representative - Nexus BPO Solutions
(2024-06)
- Handle inbound customer calls and live chats, resolving queries professionally and within SLA targets
- Ensure high customer satisfaction through effective communication and empathetic service delivery
- Maintain accurate records and update CRM systems for every customer interaction
Lecturer – Business Mathematics - Institute of Commerce & Science, Karachi
(2022-01 - 2023-12)
- Delivered Business Mathematics lectures to undergraduate students, simplifying complex concepts
- Designed assessments and tracked student performance to ensure learning outcomes were achieved
Teacher – English Grammar - New Generation English Grammar School
(2021-01 - 2022-12)
- Conducted English grammar sessions for junior students, improving reading and writing proficiency
- Prepared engaging lesson plans and interactive classroom activities
Education
Bachelor of Public Administration - Public Administration - University of Karachi (2023-01 - 2026-12)
Intermediate - Science & Commerce - Government Degree Science & Commerce College for Women, FB Area Block-16 (2020-01 - 2022-12)
Matriculation - Muslim Foundation School (2018-01 - 2020-12)
