Bisma Butt

Public Administration student specializing in Human Resource Management, with hands-on experience in customer service and education. Possesses strong communication, problem-solving, and people management skills, and seeks to apply these competencies in an HR-focused professional environment.

Customer Service Representative - Nexus BPO Solutions

(2024-06)

• Handle inbound customer calls and live chats, resolving queries professionally and within SLA targets
• Ensure high customer satisfaction through effective communication and empathetic service delivery
• Maintain accurate records and update CRM systems for every customer interaction

Lecturer – Business Mathematics - Institute of Commerce & Science, Karachi

(2022-01 - 2023-12)

• Delivered Business Mathematics lectures to undergraduate students, simplifying complex concepts
• Designed assessments and tracked student performance to ensure learning outcomes were achieved

Teacher – English Grammar - New Generation English Grammar School

(2021-01 - 2022-12)

• Conducted English grammar sessions for junior students, improving reading and writing proficiency
• Prepared engaging lesson plans and interactive classroom activities

Bachelor of Public Administration - Public Administration - University of Karachi (2023-01 - 2026-12)

Intermediate - Science & Commerce - Government Degree Science & Commerce College for Women, FB Area Block-16 (2020-01 - 2022-12)

Matriculation - Muslim Foundation School (2018-01 - 2020-12)