Bisma Chaudary

ADP Accounting & Finance graduate with professional experience across finance, banking, and international chat support handling. Skilled in handling client interactions through written or verbal communication, maintaining service quality, and ensuring accurate documentation. Brings a strong customer service mindset, data accuracy, and adaptability to fast-paced BPO environments while also offering a solid foundation in finance and business processes.

Chat Support Executive - The Support Agents - TSA - Lahore, Pakistan

(2025-06 - 2026-05)

• Provided real-time chat support across multiple campaigns using COM100 & LiveChat
• Resolved customer queries while meeting quality and response-time standards
• Communicated effectively with internal teams via Slack and documented customer interactions accurately in CRM systems like FreshDesk, Zoho Inventory.

Business Development Officer - BankIslami Pakistan Limited - Lahore, Pakistan

(2024-08 - 2024-12)

• Identified potential clients and supported business growth activities
• Promoted banking products and assisted in achieving targets
• Maintained customer records and professional client relationships

Assistant Finance - Informatics Group of Colleges - Lahore, Pakistan

(2024-01 - 2024-07)

• Created and maintained accurate financial data and records
• Assisted in budgeting and basic financial analysis
• Prepared financial reports for internal use

Teacher – Accounting & Finance - Bright Future Academy - Lahore, Pakistan

(2023-03 - 2023-07)

• Taught Accounting and Finance concepts to students in an academic setting
• Prepared lesson plans, assignments, and assessments aligned with syllabus requirements
• Evaluated student performance and provided academic guidance

Bachelors in Science - Accounting & Finance - University of Central Punjab (UCP) (2024)