Brianna Lee

Dependable Customer Support Executive and Logistics Professional with a proven track record of delivering top-tier service across fast-paced environments. Highly adept in managing multi-channel operations—including phone, live chat, and email support—while consistently meeting KPIs for high-volume campaigns like Walmart and Foodpanda at IBEX. Demonstrates additional expertise in inventory management, supply chain coordination, and process optimization.

Recognized for communication clarity and rapid conflict resolution.

Customer Service Representative (Walmart Campaign) - IBEX - Karachi, Pakistan

(2026-04)

• Manage front-line inquiries, complaints, and account support operations via live chat, voice, and ticketing systems.
• Consistently achieve and exceed key performance metrics including CSAT, FCR, and NPS corporate benchmarks.
• Troubleshoot supply chain delays, refund processing tracking errors, and high-priority customer loyalty cases.

Customer Support Executive (Foodpanda Campaign) - IBEX - Karachi, Pakistan

• Provided real-time operational troubleshooting for live orders, adjustments, delivery issues, and payment complaints.
• Maintained prompt turnaround time (TAT), ensuring seamless coordination between riders, merchants, and users.

Inventory Manager - Greeno Juice Bar - Jinnah International Airport Branch, Karachi, Pakistan

• Oversaw daily inventory management cycles, implementing strict stock level checks and supply chain registers.
• Optimized operational expenditure by coordinating with distributors and minimizing waste at a high-volume airport branch.

Bachelor of Arts - B.A. - Shah Abdul Latif University

Higher Secondary Certificate - Intermediate - Degree College Thull