Chaudhry Nabi

Accomplished Front Desk Manager with over 15 years of experience in hotel operations, guest relations and team supervision. Proven ability to ensure superior guest service delivery, maintain high customer satisfaction rates (achieving 97% and 95% in previous roles), and manage financial transactions accurately. Expertise in reservation systems, staff scheduling and fostering repeat business. Eager to leverage extensive front desk and customer service skills to enhance the visitor experience.

Hotel Front Desk & Restaurant Manager - Naz Hotel and Restaurant - Pattaya, Thailand

(2022-11 - 2026-01)

• Spearheaded front desk operations, ensuring superior guest service delivery.
• Maintained daily financial records and managed hotel and restaurant accounts
• Cultivated strong guest relationship to foster repeat business
• Ensured strict adherence to hygiene, sanitation and service standard.
• Attained and maintained a 97% customer satisfaction rate.
• Processed cash, card, and other payment methods with high accuracy.
• Supervised staff, delegated duties, and optimized workflow for seamless operations.

Front Desk Manager - New Aljazeera Hotel and Restaurant - Bangkok, Thailand

(2012-11 - 2021-06)

• Oversaw all daily hotel front desk operations and guest services.
• Managed incoming reservations via telephone and email communications.
• Registered guests and meticulously maintained room allocation systems.
• Coordinated group bookings and developed comprehensive staff scheduling.
• Sustained a 95% customer satisfaction rating across all service metrics.

Business Development Manager - Arsal Group of Companies (Multinational) - Pakistan and International

(2012-10 - 2024-01)

• Directed international business operations spanning multiple countries.
• Monitored evolving market trends and pinpointed strategic growth opportunities.
• Prepared essential export documentation and managed financial accounts.
• Forged and nurtured robust relationship with international clients and suppliers to expand the business.
• Negotiated key contracts and pricing agreements, enhancing profit margins and securing long term partnership.

Bachelor of Commerce - B.Com - University of the Punjab

ICMA (Intr)