Umer Javed
FRONT DESK
Talent
Gujar KhanMember since September 1, 2026
Front Office OperationsCustomer Service
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Front Office OperationsCustomer Service
About
Customer-focused Front Desk Officer with 7+ years of experience at Azam Theme Park. Expert in guest services, ticketing, cash handling, and front office operations. Skilled at managing high guest volume with a professional and welcoming approach. Seeking to leverage experience in a hospitality, tourism, or corporate front desk role.
Experience
Front Desk Officer - Azam Theme Park
- Managed daily ticket sales, online bookings, and cash reconciliation
- Provided information and assistance to 500+ visitors daily
- Resolved guest complaints and coordinated with operations & security teams
- Maintained visitor logs, membership records, and daily reports
- Operated POS systems and ensured smooth check-in/check-out process
- Trained junior staff on customer service and front desk protocols
Education
F.A - Board of Intermediate & Secondary Education, Rawalpindi (2016)
Matriculation - Science
Skills
FRONT DESK
