Umer Javed

Customer-focused Front Desk Officer with 7+ years of experience at Azam Theme Park. Expert in guest services, ticketing, cash handling, and front office operations. Skilled at managing high guest volume with a professional and welcoming approach. Seeking to leverage experience in a hospitality, tourism, or corporate front desk role.

Front Desk Officer - Azam Theme Park

• Managed daily ticket sales, online bookings, and cash reconciliation
• Provided information and assistance to 500+ visitors daily
• Resolved guest complaints and coordinated with operations & security teams
• Maintained visitor logs, membership records, and daily reports
• Operated POS systems and ensured smooth check-in/check-out process
• Trained junior staff on customer service and front desk protocols

F.A - Board of Intermediate & Secondary Education, Rawalpindi (2016)

Matriculation - Science