Daud Ali

Operations professional with hands-on experience managing end-to-end order fulfillment, ERP-based order entry, inventory control, and logistics across e-commerce (Shopify, Amazon) and B2B wholesale channels for corporate clients in the USA. Skilled at coordinating across sales, warehouse, factory, and finance teams, analysing sales and inventory data to drive restocking decisions, and resolving high-value shipping claims. Combines strong customer support and fintech CSR background with growing operations and supply-chain expertise, now seeking to bring these skills to a Sales Operations Manager role.

Operations Coordinator - First Manufacturing Company

(2025-05)

• Managed end-to-end order operations across Shopify and Amazon (B2C) and wholesale B2B accounts for corporate clients across the USA.
• Entered and maintained sales orders in the company ERP system, ensuring accurate order and inventory data.
• Produced daily inventory reports and analyse monthly/yearly sales trends to identify fast-moving products by season, informing restocking decisions.
• Issued fulfillment instructions to the warehouse team and coordinate for the Pre-orders & back-orders production and restocking requirements directly with the factory.
• Managed courier accounts (UPS, USPS, FedEx, DHL); filed and resolved claims for delayed, lost, and damaged shipments, recovering over $100,000 through shipping insurance and courier reimbursements.
• Maintained shared tracking sheets across factory, customer support, warehouse, and sales teams to keep order and stock status visible to all stakeholders.
• Handled escalated calls from customer support and sales teams, resolving shipping issues by liaising directly with couriers.
• Generated inventory and sales reports to support data-driven decision-making across teams.

E-commerce & Fintech Support - Digitech Outsourcing

(2023-01 - 2025-03)

• Delivered fintech customer support for Gametime Wallet, Puppy Wireless, and Mytime Wallet, handling inquiries via chat and call using Telbil and Fintech 1, resolving 95% of issues on first contact.
• Provided email and chat support for global e-commerce platforms including Smartshavy.com, Bautero.com, and Aria Online Store, processing orders, confirming deliveries, and managing payment issues, achieving a 98% customer satisfaction rating.
• Collaborated with cross-functional teams to streamline order processing and improve response times by 20% using CRM tools including Brevo, Zendesk, and Salesforce.
• Handled high-volume customer inquiries worldwide, addressing concerns promptly and maintaining a professional demeanor under pressure.

Customer Service Representative - Abacus Consulting

(2021-07 - 2022-08)

• Provided fintech customer service to Careem Pay users.
• Resolved issues related to mobile top-up, KYC (wallet-to-bank and wallet-to-wallet transactions), identity verification, and document-related matters.
• Worked on Zendesk and Jira to provide customer support to the Gulf region via outbound calls and emails.

Associate Degree - BS Accounting and Finance - Superior University, Lahore

BS - Management Sciences - NCBAE, Lahore

FSC - Pre-Engineering - Punjab Group of Colleges