Hifza Mushtak

Results-driven Order Shipping Manager with hands-on experience managing high-volume customer inquiries, order fulfillment, and e-commerce operations. Skilled in customer communication, complaint resolution, and problem-solving with a proven track record of delivering exceptional customer experience and ensuring high customer satisfaction. Experienced in order management, shipping coordination, and cross-functional team collaboration across multiple platforms including UPS, Canada Post, and Purolator.

Adept at multitasking, time management, and maintaining accuracy under tight deadlines.

Order Shipping Manager & E-Commerce Executive - Customize Sports - Canada

Canadian E-Commerce Company

• Managed high-volume daily customer inquiries regarding order status, shipping timelines, delivery updates, and product availability, ensuring prompt and accurate responses to enhance customer satisfaction.
• Resolved customer complaints and escalated issues efficiently, demonstrating strong problem resolution skills and maintaining composure under pressure.
• Provided clear order status updates and proactive shipping coordination to customers, reducing order-related inquiries and improving the overall customer experience.
• Listed and optimized products on eBay Stores and the company e-commerce website, crafting SEO-optimized titles, compelling product descriptions, and competitive pricing to drive conversions and support customer decision-making.
• Provided accurate product information, pricing details, and availability updates to customers, ensuring transparency and building trust.
• Collaborated cross-functionally with logistics, design, and inventory teams to ensure seamless order processing and timely fulfillment.
• Coordinated daily order shipments using UPS, OrderCup, NetParcel, Purolator, ICS-Courier, and Canada Post, generating accurate shipping labels and tracking deliveries to ensure on-time fulfillment.
• Managed end-to-end order tracking and logistics coordination, proactively communicating delays or issues to customers and offering alternative solutions.
• Maintained meticulous records of shipping data, inventory levels, and performance metrics using Microsoft Excel, ensuring accuracy and attention to detail.
• Processed and prepared number kit orders using CorelDRAW, standardizing design files for consistency across player names, numbers, and team branding — ensuring print-ready layouts with uniform fonts, alignments, and color codes.
• Designed detailed custom sports kit mockups for client review and approval, reducing revision cycles and improving client satisfaction through clear visual communication.
• Conducted market and competitor research on sports jersey design trends, refining product presentation and pricing strategies to better serve customer needs.
• Structured and maintained an organized Dropbox file system for collaborative team access and version control, supporting efficient cross-functional workflows.
• Compiled and analyzed data using MS Excel for reporting, inventory tracking, and performance metrics, supporting data-driven decision-making.
• Managed MS Word documentation for client communications, delivery notes, and order records, ensuring accuracy and professionalism in all correspondence.

F.Sc - Pre-Medical - Government College of Lahore (2019-01 - 2021-12)