Dawood Arshad

Dedicated Support Agent with experience handling billing inquiries, sales negotiation, and customer care in high-volume environments. Proven track record at Buggy TLC, Elite Techlogix, and Adroitsols Technologies in managing inquiries, resolving payment disputes, and delivering exceptional client satisfaction.

Customer Sales Representative - Adroitsols Technologies - Lahore, Pakistan

(2026-01)

• Handled inbound customer inquiries, assisting clients in planning and booking worldwide holidays to ensure a seamless travel experience.
• Resolved customer queries, providing timely support throughout the booking process to ensure smooth and enjoyable service.
• Organised and coordinated international trips tailored to customers' travel preferences, budgets, and requirements.

Customer Sales Representative - Elite Techlogix - Lahore, Pakistan

(2025 - 2026)

• Providing quotes for automobile insurance companies across the states of PA, AZ, GA, FL, and TX, ensuring consistency in pricing and better policy evaluation over time.
• Utilised strong communication and time management skills to consistently meet and exceed sales targets.
• Advised customers on product range, price, delivery, warranties, and product use, addressing questions and complaints to maintain positive relationships.
• Handled customer complaints with empathy and professionalism, restoring consumer confidence.

Customer Support Agent - Buggy TLC Car Rentals - Lahore, Pakistan

(2024 - 2025)

Role: Customer Support Agent at Buggy TLC, a leading provider of TLC-licensed vehicles for rideshare drivers across the U.S.

• Successfully managed a high volume of inbound support calls from drivers across multiple counties, addressing and resolving billing-related concerns for a leading car rental service provider.
• Proficiently operated the 3CX calling software to handle both inbound and outbound communication, ensuring prompt follow-up and resolution of billing discrepancies.
• Took initiative in conducting outbound calls to drivers involved in tracker tampering incidents or who had overdue weekly rental payments; professionally discussed outstanding balances, negotiated payment timelines, and maintained detailed records in the BOS CRM.
• Maintained strong attention to detail and compliance standards when documenting all interactions and financial commitments, contributing to improved payment recovery rates and better data accuracy for the billing department.