Dilayni

Detail-oriented healthcare admin professional with 5+ years spanning clinical coordination, patient care, and front-office operations. Skilled in insurance verification, EHR management, and driving patient engagement. Proven top performer with a track record of streamlining workflows and exceeding targets.

Administrative Assistant - Layton Health and Wellness - Naperville, IL

(2024-03 - 2026-06)

• Served as primary patient and provider contact, managing daily clinic operations end-to-end
• Verified insurance benefits via Availity, processed payments, and tracked prior authorizations to ensure compliance
• Maintained HIPAA-compliant EHR documentation and led social media marketing to boost patient engagement

Patient Care Coordinator - LaserAway - Chicago, IL

(2023-09 - 2024-03)

• Ranked #1 sales representative in the Midwest by consistently exceeding revenue targets through tailored consultations
• Managed full patient lifecycle: scheduling, intake, financing applications, and front desk operations
• Oversaw clinic inventory and supply levels, ensuring treatment rooms were stocked and operationally ready

Chiropractic Assistant - Sterchi Chiropractic - Yorkville, IL

(2021-10 - 2024-03)

• Administered therapeutic modalities including electric muscle stimulation and ultrasound under provider direction
• Guided patients through individualized rehabilitation exercises while monitoring form and progress
• Conducted patient screenings including blood pressure and vital-sign measurements to support clinical workflow

Store Manager - Claire's - Aurora, IL

(2022-11 - 2023-08)

• Led full store operations — recruiting, training staff, managing inventory, cash handling, and visual merchandising

Peer Tutor - Aurora University - Yorkville, IL

(2019-08 - 2021-12)

• Delivered one-on-one and group tutoring in mathematics and chemistry, developing customized study plans per student

Bachelor of Science - Health Science - University of Aurora (2018-08 - 2021-12)