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Dynamic and results-oriented professional with hands-on experience in Sales, Customer Experience, Quality Operations and Field Coordination. Currently working as a Sales Executive at Nomee Steel, responsible for field sales, customer visits, lead generation, relationship management and business development. Previously worked in customer-facing roles at Shell and Mindbridge, building strong communication, customer handling and problem-solving capabilities.

Also experienced in quality inspection and process compliance through professional experience at Haier.

SALES EXECUTIVE at Nomee Steel (2026-08 – Present)

• Manage field sales activities and conduct regular customer and site visits to generate business opportunities.
• Build and maintain professional relationships with contractors, builders, dealers and prospective clients.
• Generate leads, communicate product information, follow up with prospects and support order conversion.
• Coordinate customer requirements and provide timely follow-up to maintain strong business relationships.

CUSTOMER EXPERIENCE OFFICER at Shell

• Delivered professional customer service and handled customer interactions with a strong focus on customer satisfaction.
• Addressed customer concerns and queries through effective communication and solution-oriented support.
• Maintained service standards and supported smooth customer experience across daily operations.
• Developed strong communication, customer handling and relationship-management skills.

CUSTOMER EXPERIENCE OFFICER at Mindbridge

• Handled customer interactions and provided professional support while maintaining service quality.
• Resolved customer concerns and escalations through effective communication and problem solving.
• Followed company procedures and service standards to ensure consistent customer experience.
• Maintained accurate customer information and supported smooth day-to-day customer operations.

QUALITY INSPECTOR at Haier (HNR) (2022 – 2024)

• Performed quality inspections to ensure product compliance and identify critical defects.
• Maintained digital documentation and supported technical audit reporting.
• Collaborated with teams to meet production and quality targets.
• Supported process improvement through accurate inspection and reporting.

ADP in Business Administration – University of Education, Lahore (2024 – 2026)

Intermediate – BISE Lahore (2020 – 2022)