Eesha Masood

A dedicated and customer-focused hospitality professional with formal education in International Hotel Operations and hands-on professional experience at DoubleTree by Hilton. Demonstrated expertise in front-of-house operations, guest service delivery, and luxury brand standards. Recognized for strong interpersonal skills, efficient operational support, and a collaborative approach to maintaining superior service quality in high-volume hospitality environments.

Hospitality Intern - DoubleTree by Hilton

• Delivered high-standard guest relations and customer care in adherence to Hilton's global hospitality protocols.
• Assisted with front desk operations, guest check-ins, inquiries, and seamless service coordination.
• Maintained efficient operational support across departments to ensure maximum guest satisfaction.
• Collaborated with cross-functional hotel teams to uphold brand quality standards and solve operational challenges promptly.

Diploma - International Hotel Operations - COTHM International

F.Sc - Pre-Medical / Engineering - APSACS Sarai Alamgir

Matriculation - Lyceum Makhal